Sophie Conran Mug Sophie Conran

Fast Shipping and professional packaging

Through our long-term relationship in a long-standing partnership with UPS, FedEx, DHL and many other leading global carriers, we are able to offer a variety of shipping options. Our warehouse staff are highly trained and will pack your products in accordance with our exact and accurate specifications. Before they are shipped your items will be thoroughly examined and secured. We ship to thousands of customers each day from multiple countries. This shows our commitment to becoming the biggest retailer online in the world. The distribution centers and warehouses distribution are located in Europe, as well as the USA.

Note: Orders containing more than one item will be assigned a different processing time for each item.

Prior to shipment We will examine thoroughly the items you've ordered. Today, the majority orders will be delivered within 48 hours. The delivery time varies between 3-7 days.

Returns

The inventory is always changing, and is not completely managed by us because of the involvement of multiple parties including the factory and our warehouse. The stock can change at any time. Please understand it may happen that your order will be out of stock once your order has been made.

Our policy is valid for a period of 30 days. Unfortunately, if the 30 days have elapsed from the date you purchased the item, we will not be able to offer you a return or exchange.

You are able to return an item if it is unused and still in the same condition when you received it. The item must be in the original packaging.